Full Visibility,
full speed ahead

Zirobi gives you a 360-degree view of customer data, leading to faster, smarter, better outcomes. Tune in to our on-demand webinar and discover how this unified view can help in delivering a better customer experience—and increased profitability too.

See what's possible

Siloed data be damned

There's no denying it--data is king. But siloed data can do more harm than good, delivering an incomplete story and causing fragmentation and confusion across your IT and marketing efforts. It can lead to repetitive, irrelevant or, worse yet, nonexistent communication, driving your customer right out the door. We can help.

We're Zirobi, a data and insights company established by leading communications and IT experts. Our CX360 solution combines technology, analytics and strategy to deliver a unified, 360-degree view of your customer, which leads to better processes, better customer communication and better overall profitability. Win. win. win.

Book an appointment with a Zirobi expert and turn your data to gold.

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CX360

Uncover the good, the bad and the opportunities just waiting to be mined

Our data experts systematically and thoughtfully layer data (structured and unstructured) and analytics (descriptive, predictive and prescriptive) to map the customer journey, identifying key intersections along the way—those that are working, those that need some love and everything in between.

We then centralize this data, making it easy to access, view and digest via strategic dashboards and advanced AI models. Upon digging in, you'll enjoy:

  • A unified view of your customer data
  • Data-driven decision marketing to drive growth
  • Improved omnichannel experience, which can lead to a 9.5% year-over-year increase in annual revenue, compared to 3.4% for weak omnichannel companies. - MarketingWeek
  • Better, more relevant communication with customers and employees
  • Exponential opportunity for growth
  • Line of sight across all business units

CX360 features/benefits include:

Unified Customer View

All data connected to a single customer ID--touch points used to receive communication, purchase history, service and support received and more--lives here, allowing for:

  • A more seamless, consistent experience across channels (online and in-store)
  • More personalized and connected communications with customers
  • More effective sales tactics and follow-up

Business Leader Dashboards

This streamlined way to connect leadership to the entire organization through insightful data allows for:

  • Company-wide visibility into key performance indicators (KPIs) and business-critical information to help strengthen the company's strategic vision
  • Process improvement and people improvement
  • Access to timely information without expending time or labor to manually pull and combine reports from various systems
  • Self-service and real-time information
  • The ability to layer information across business units for more advanced analytics and insights

Real-time Journey Map

We automate real-time customer analytics to help monitor quality of service (QOS) across various intersections in the path to purchase, allowing for:

  • Issue identification and quick resolution
  • A better understanding of obstacles to purchase
  • Improved training and resources
  • Improved overall experience across channels

Attribution Modeling

How do you determine how to assign credit for sales and conversions to specific brand interactions? Attribution models. These models allow you to uncover which communication tactics are responsible for sales and most effective in increasing return in marketing investment, informing business strategy and future marketing plans.

Let go of "feel-good" metrics, like click-through rates or traffic, and instead embrace metrics that link marketing activity to business outcomes.

Gartner, 2018